SMS and WhatsApp
Text and WhatsApp campaigns, numbers and the inbox.
- Where SMS and WhatsApp are, and who can receive themSMS and WhatsApp live under Marketing Manager → Email Marketing in the sidebar, beside Campaigns and Automations. They share your contacts, lists and segments with email.2 min read
- Register your business to text US numbersUS carriers require every business to register before it can text US numbers from a local number. Open SMS → Sender registration. The page is titled Compliance and has three numbered steps.2 min read
- Reply to WhatsApp messages in the inboxReplies from your customers land in WhatsApp → Inbox. Pick a conversation on the left to read it and reply.2 min read
- Send a WhatsApp campaignA WhatsApp campaign sends one approved template to everyone in an audience who has opted in to WhatsApp. Open WhatsApp → Campaigns and click New campaign — or click New Campaign on Campaigns and choose WhatsApp, which op2 min read
- Send or schedule an SMS campaignOpen SMS → Campaigns, click New Campaign, choose SMS and click Compose. If SMS is not set up yet, the card reads Set up and compose instead.2 min read
- Set up SMS and buy a numberOpen SMS → Setup and click Set up SMS. This creates your sending profile, which your numbers attach to and which receives delivery reports and STOP replies. It is free; you are only charged when you buy a number or send 2 min read
- Set up WhatsApp and get a template approvedOpen WhatsApp → Overview and click Connect with Meta. You sign in with Meta and choose the business and number to send from. It takes a few minutes. Meta bills your WhatsApp account directly; Brainito never charges per m2 min read
- SMS credits and what they pay forSMS runs on a prepaid balance in US dollars, separate from your Brainito plan credits. Open SMS → Credits to see it.2 min read
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