Contacts and imports
Add, import, find and manage your contacts.
- Where contacts come fromEvery contact records a Source, and the Contacts page can filter by it using All sources. There are four ways in.1 min read
- Contacts that weren't added on importAfter an upload you may see a Contacts not added panel. If everything went in, it says Nothing was held back from this upload instead.1 min read
- Delete contactsSelect contacts on the Contacts page and use Delete selected.1 min read
- Find a contactOpen Contacts and use the search box — Search by name or email. A partial address is enough.1 min read
- Import contacts from a CSVContacts are imported against an audience list, so create the list first if you do not have one — see Create an audience list.2 min read
- Invalid addresses, bounces and unsubscribesYou do not have to prune your lists by hand. Three separate mechanisms remove addresses from sending automatically, and together they explain most cases of "why did fewer people get this than my list says?".1 min read
- Keeping your contact list healthyAlmost every deliverability problem is a list problem wearing a disguise. Four habits prevent most of them.1 min read
- Tags on contactsContacts carry Tags, shown as a column on the Contacts page. A tag is a small label you attach to people so you can find and target them later.3 min read
- Unsubscribes, and re-subscribing someoneEvery marketing email carries an unsubscribe link. When someone uses it they are suppressed automatically and stop receiving mail — no action needed from you.1 min read
- Why one person isn't receiving your emailsA specific person says they are not getting your emails. Work through these in order — the first four are things you can see, the last is not.2 min read
Still need help?
Our team answers every message, usually within one working day.