Your sending limits and usage

Open Plan & usage from your workspace. It shows your Current plan, Credits available, Emails this month and Contacts.

What the numbers mean

• Credits available — your balance. Credits never expire.
• Emails this month — what you have sent, with roughly what it cost in credits (25 per 1,000). One campaign to 5,000 people is 5,000 emails, or 125 credits.
• Contacts — how many you hold. Contacts are free, with no limit.

There is no monthly email allowance. You can send as much as your credits cover; each email is paid for as it goes.

The daily safety cap

The main volume limit is a daily cap, set by your plan size. It protects sending reputation, which is shared across every customer — it is not a price.

The day resets at 00:00 UTC. Campaigns, automations and API sends all draw on the same daily cap, which is why a campaign can trigger "This send uses almost all of today's allowance" at the review step. See The checks shown before you send.

If you have two large campaigns queued for the same day, spread them across two, or move to a bigger plan for a higher cap.

Running out mid-campaign

Either limit pauses a campaign rather than dropping recipients — the remainder waits and can be resumed, and nobody is silently skipped:

• Daily cap reached — resume after 00:00 UTC.
• Credits ran out — top up, then resume.

See Why is my campaign paused?.

Older plans and contracts

An account still on an old email plan sees that plan's details, and its limits, until it renews. Enterprise accounts show No contact limit on Enterprise and an Estimated usage this month. See How you are billed.

Next: open Plan & usage and check Emails this month against Credits available before a large send.