What Team Chat is and where to find it

Team Chat is where your workspace talks: channels for topics and direct messages between two people. Open Marketing Manager → Team Chat in the sidebar, or click the Team chat icon in the top bar, which shows a dot when you have something unread. It's free on every plan.

Who can use it

Owners, admins and members of the workspace can chat. Agency teams with access to a client's workspace can use that client's chat too. Viewers can't. A view-only seat shows "Team chat isn't available to viewers" and asks you to contact an owner or admin.

Each workspace has its own chat. If you belong to several workspaces, switching workspace takes you to that workspace's conversations.

The layout

The left-hand list holds every conversation, with tabs for All, Unread, Channels and Direct, plus Search conversations. It's split into two sections:

• Channels — every workspace starts with #general, which everyone can see. Create a channel adds more. See Create and manage channels.
• Direct messages — one-to-one conversations. New direct message starts one. See Direct messages, mentions and attachments.

In the header of the open conversation:

• People shows everyone in the workspace and whether they're online, with a button on each person to send them a direct message.
• Notification settings (the bell) decides what this conversation notifies you about. See Team chat notifications.
• In a private channel, Channel members lists who's in it.
• If you created the channel, or you're an owner or admin, Edit channel and Delete channel appear here too.

Live updates

Messages arrive instantly while you're connected. If the connection drops, the header shows Reconnecting. Nothing is lost: messages sent in the meantime appear once you're back.

Under your latest message you'll see whether it was Sent, Delivered or Seen. In a channel, this reads Seen by followed by a number.

Next: Create and manage channels.