Direct messages, mentions and attachments

2 min readChecked against the dashboard on 16 October 2026

To message one person, click New direct message in Team Chat, search by name or email and pick them. You can also open People in the header and click the message button next to a teammate (Send a direct message).

A direct message is only visible to the two of you. It notifies the other person about every message, unless they've muted it.

Writing a message

Type in the box at the bottom. It reads Message followed by the channel or person's name. Press Enter to send, or Shift + Enter for a new line. A message can be up to 4,000 characters.

The buttons under the box:

Show formatting — Bold, Italic, Strikethrough, Code, Code block, Bulleted list, Numbered list and Quote. Ctrl+B and Ctrl+I work too (Cmd on a Mac).
Insert an emoji.
Mention someone — or just type @ and a name.
Attach files — or drag files onto the box.

Mentions

In a channel, mentioning someone is how you make sure they're notified. By default, channels only notify people when they're mentioned. The exception is someone who has set that channel to Nothing: they won't be notified. One message can mention up to 8 people. If a mention stays unread, they may also get an email, depending on their settings. See Team chat notifications.

Replies

Hover over a message and click Reply. Your message will show a quote of the original above it. Clicking the quote jumps back to the original. Press Esc to cancel a reply before you send it.

Attachments

You can attach up to 4 files per message:

Type	Limit	How it shows
Images	50 MB	In the conversation
Videos	500 MB	Plays in the conversation
Other files	100 MB	A card that downloads

Programs (like .exe or .bat files) are refused. Some file types download instead of opening in the browser, which keeps everyone safe.

No teammates to message?

If the people list says "No teammates yet", nobody else is in the workspace. An owner or admin adds people under Settings → Workspace with Add person. Viewers don't appear, because they can't use the chat.

Next: Edit, delete, react to and pin messages.

What Team Chat is and where to find itTeam Chat is where your workspace talks: channels for topics and direct messages between two people. Open Marketing Manager → Team Chat in the sidebar, or click the Team chat icon in the top bar, which shows a dot when y Edit, delete, react to and pin messagesHover over any message in Team Chat for its actions: Reply, Pin, Edit and Delete. You'll only see the actions you're allowed to use on that message.Team chat notificationsBy default, you're notified about every direct message and whenever someone @mentions you in a channel. Other channel messages show as unread counts but don't notify you. You can change this per conversation, and choose Create and manage channelsIn Team Chat, click Create a channel beside the Channels heading. Give it a name, choose who can see it, and click Create channel.

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