Getting help

2 min readChecked against the dashboard on 16 October 2026

Click Help in the top bar on any dashboard page. The Help panel opens with three ways to get an answer, plus a link to this help center.

Ask Brainito

Ask Brainito gives you answers from our help center in seconds. Type your question in your own words, for example "why is my campaign paused?" It answers from these help articles, so it uses the same button and page names you see in the dashboard.

If Ask Brainito opens this help center in a new tab instead of a chat, the assistant isn't available in your workspace yet. Search the articles, or use Message the team.

Message the team

Message the team sends a note to a person on our support team. Tell us what you were trying to do and what happened, then click Send to the team. A person replies to your email within one working day.

You can also email support@brainito.com directly. The address is shown under Message the team in the panel.

Book a 15-minute call

Book a 15-minute call opens our booking page in a new tab. Pick a time and we will walk through it with you. New customers who aren't sure where to start can also use Book a demo call on the Not sure where to start? card on Home.

This help center

Browse the help center at the bottom of the Help panel opens these articles in a new tab. You can also reach them from Help & Support at the bottom of the sidebar.

Help that's built into pages

Search… in the top bar (or Ctrl+K, ⌘K on a Mac) jumps to any page or tool by name. Use it when you know what you want but not where it lives.
On Analytics, each headline number has a small info icon. Hover it to see what the number means and how it is worked out.
Error messages say what went wrong and usually what to do. If one doesn't make sense, copy it into Message the team.

When you write to us

Include the page you were on, what you clicked, and the exact wording of any error. If you manage several workspaces, say which one. That's usually enough for us to answer in one reply.

Next: click Help in the top bar and choose Ask Brainito.

What Brainito is and how the dashboard is laid outBrainito is one place to run your marketing: audit your website, plan what to do, then do it (email, social media, ads, SEO, your website) and see what worked. Everything is in the sidebar on the left of the dashboard.Your Home page and where to startHome is the first row in the sidebar and the page you land on after signing in. It asks "What would you like to do?" and shows one card for each part of Brainito. Each card takes you straight into that feature.Run your first marketing auditA marketing audit scores a website on SEO, speed, content and ads, and lists the fixes that matter most. Most new customers start here, with their own website.

Ask Agent PK in your dashboard

Agent PK answers from these same articles, looks at your own account, and can do the task for you once you confirm. Open it from the top bar in the dashboard.

Open dashboard